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Export your top 20 ranking keywords from the Performance tab, search each in an anonymous Maps session, record the primary category of the leading 3 outcomes, and compare to your own. A mismatch on high-volume questions is the highest-leverage single edit in regional SEO. Set this audit with our for benchmarks.
Neither extreme is right. Posts do not directly move local pack position. They do lift click-through in the local panel, occupy space that would otherwise surface a competitor, and feed freshness signals into the 2026 AI summary generator. The item and deal catalogues, by contrast, have become materially more essential this year now that Google Maps pulls products into its AI answers.
Posts expire after 7 days but remain archived on the profile. Release at least one per week.
Great for grand openings, seasonal trunk programs, and time-limited workshops. The occasion schema feeds into Google Maps occasion discovery and is among the few locations where structured calendar information surfaces natively inside the profile. Deal posts support a coupon code, an optional expiration date, and an explicit terms-of-use field.
Rotate offers monthly; a profile constantly advertising the exact same 15% off signals staleness to users and to the summary generator. The Products tab holds individual SKUs with photo, name, cost, description, and optional CTA. In 2026, Google Maps AI summaries pull straight from product entries when a user asks "does anybody neighboring sell X", making this the single most underused surface in GBP.
Every item entry is a small landing page inside the profile. Posts, items, and provides now feed into the Maps place summary in addition to evaluations and your profile description. Keep at least one post active at all times, revitalize the product brochure quarterly, and compose product descriptions with the specificity a summary generator can ground on ingredients, products, service scope, warranties.
[target2:anchor_exact1]What has changed in 2026 is that review content now feeds 2 unique surface areas: the traditional star-rating and bit stack, and the AI-generated summary paragraph above it. The Q&A section has actually silently become more important for the very same factor answers are a grounding source for AI reactions. Messaging is a conversion channel that a lot of SMBs still leave off.
React to favorable reviews briefly and specifically (discuss what the reviewer mentioned the meal, the treatment, the outcome). React to unfavorable evaluations determined and factually, provide an offline channel, and never ever argue. Never copy-paste the exact same line across five evaluations Google's replicate detection flags it and it looks low-cost to the next consumer checking out the profile.
[target2:anchor_exact1]Develop the request into the operational workflow post-service SMS, e-mail receipt footer, QR code on the counter rather than running regular evaluation drives. Never ever provide incentives for evaluations; Google's policy enforcement on this is rigorous and automated. Any Google user can ask and address concerns on your profile. That means a competitor or a mistaken client can publish a wrong response that sits at the top of your Q&A panel indefinitely.

Upvote appropriate client answers so they increase above inaccurate ones. Messaging is opt-in and tied to a response-time SLA. If you do not respond to within 24 hr consistently, Google auto-disables the Message button to protect user experience. Incorporate with the Company Messages API if you run a customer assistance platform (Intercom, Zendesk, HubSpot) otherwise route messages to a staffed channel your team in fact watches.
Generic first-class evaluations like "Great service" have actually always been low-value. In 2026 they are likewise squandered summary tokens. Profiles with richer media get more views, more calls, and more instructions demands.
The 2026 media panel surfaces a mix of owner-uploaded and customer-uploaded assets, and rewards profiles that gradually revitalize the owner side. The single large image that anchors the profile header. 1,080 x 608 pixels minimum, 16:9 ratio. Pick something evocative and top quality, not a generic stock shot. Google regularly auto-rotates covers from consumer submits if no owner cover is set a factor to set one clearly.
The logo is what appears next to AI-generated summaries and in the regional pack listing on desktop test how yours renders at 64 pixels square. Shoot throughout the organization' best-looking hour (sunset exterior, lunch-rush interior) rather than empty on a Monday early morning.
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